First Order Receives 15% off

Free Shipping Orders Over $100

Bundle and Save $20 Off

First Order Receives 15% off

Free Shipping Orders Over $100

Bundle and Save $20 Off

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Shipping policy

Shipping Policy

Order Processing

  • Processing Time: Orders are processed within 2 business days before shipment.

  • Business Days: Monday through Friday, excluding public holidays.

Shipping Methods

  • Economy Shipping: USPS Ground Advantage with an estimated delivery time of 5-8 business days. While USPS is reliable, occasional delays or errors may occur.

  • Express Shipping: FedEx Express with delivery expected within 4 business days from the shipment date. Please note, FedEx does not deliver on weekends.

Shipping Notifications

  • Email Updates: By providing your email address and/or phone number, you agree to receive shipping confirmation and updates.

  • Tracking Information: A tracking email will be sent once your order ships so you can monitor its progress.

Address Accuracy

  • Correct Address: Ensure your shipping address is accurate. Changes can only be made before the order is processed.

  • Responsibility: Head Stash is not responsible for packages once marked as delivered by the carrier.

Delivery and Liability

  • Carrier Responsibility: Once a package is handed off to USPS or FedEx, they are responsible for delivery. Use your tracking number for shipment updates.

  • Delivery Issues: If your package is marked as delivered but not received, please contact the carrier directly.

Shipping Restrictions

  • Weekend and Holiday Shipping: Orders placed during weekends or holidays may experience delays.

  • International Shipping: At this time, Head Stash does not offer international shipping.

Return and Refund Policies

Returns

  • Notification Period: Contact us within 14 days of delivery for any return or exchange requests.

  • Case-by-Case Basis: Opened products are only eligible for returns under our Worry-Free Guarantee.

  • Effectiveness Not Guaranteed: Refunds are not granted for product effectiveness as cannabinoid effects vary by individual.

Cancellations/Modifications

  • Post-Processing Cancellations: If your order has already been processed, you may return it at your own expense.

  • Before Processing: You can cancel or modify your order before it has been processed by emailing us at hello@headstash.com. While we strive to accommodate requests, high order volumes may limit our ability to make changes.

Shipping Refunds

  • Shipping costs are non-refundable unless the wrong item was shipped.

Independent Retail Purchases

  • If you purchased Head Stash products from a third-party retailer, please contact them directly for returns or refunds

Head Stash Worry-Free Guarantee

We understand buying hemp products online can be uncertain. That’s why we offer a Worry-Free Guarantee to allow customers to return products for store credit if they’re unsatisfied.

Requirements

  • First-Time Purchase: Applies only to first-time purchases of a specific product from our online store.

  • Product Condition: The product must be at least half full.

  • Time Frame: Returns must be initiated within 14 days of delivery.

  • Exclusions: Sale items, packs, and bundles do not qualify. For THCA Flower, only one 3.5g product qualifies.

Process

  1. Submission: Email hello@headstash.com explaining how your return meets the guarantee requirements.

  2. Shipping: Upon approval, you will receive a return label via email.

  3. Store Credit: After receiving and verifying the return, we’ll issue a store credit code via email.


*Our Worry-Free Guarantee does not offer cash refunds.*

Shipping Insurance Policy

At Head Stash, we offer optional Shipping Insurance for 3.5% of your order total to protect against loss or damage during transit.

Lost Item Policy

  • Covered: Items are considered “lost” if they have not been marked as delivered and there has been no tracking update for 5 business days. Claims must be filed within 15 days of the last tracking update.

  • Not Covered:

    • Incorrect addresses provided by the customer.

    • Packages marked as delivered by the carrier.

Damaged Item Policies

  • Covered: A package is deemed damaged if the product is unusable. Photo evidence must be submitted for review and approval.

For questions about our Shipping, Shipping Insurance, Return, or Worry-Free policies, contact us at hello@headstash.com.

Thank you for choosing Head Stash—we appreciate your business!

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